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Image by Tamanna Rumee

F.A.Q.

Q.1. SHOULD I WALK UP TO THE WINDOW OR GO THROUGH THE DRIVE THRU TO PLACE AN ORDER?

A. Destination Taiwan is not designed as a drive-through. Most customers are willing to walk up to the window to place their orders. If you prefer to purchase products without leaving your car, please take extra caution when driving up to the window, maintain a safe distance from the menu board light box.

Q.2. ARE YOU CASH ONLY?

A. Yes, we are cash only, although sometimes we do weigh the facts about a situation and make an exception for some customers. Please understand that receiving cash helps us maintain low prices and results in mutual benefit for both our customers and business.

Q.3. DO YOU HAVE GLUTEN-FREE MENU?

A. If you are gluten-free, Destination Taiwan is not an option for you. Most of our foods have gluten in it, including gluten-friendly Braised Pork Rice.

Q.4. CAN YOU CREAT A SEPARATE, SET MENU THAT IS GLUTEN-FREE?

A. Sorry, it’s not gonna happen. It's not realistic to make gluten-free foods in a kitchen where gluten is present. That being said, unless the whole kitchen itself is gluten-free, your food likely won’t be gluten-free at most restaurants.

Q.5. DOES YOUR FOOD CONTAIN MSG?

A. We don't add msg. However, a lot of ingredients we use contain msg, such as soy sauce, ketchup, dressings, condiments. No matter what brand they are, being labeled or not. So, Yes.

Q.6. DO YOU OFFER DELIVERY SERVICES?

A. As we are strict adherence to safe food handling, practices, guidelines, and hygiene standards, we do NOT use third-party delivery services for our products, such as DoorDash, GrubHub, UberEats, etc. We are aware that once the food leaves the restaurant through a third-party delivery service, we are not able to have any control over preventing contamination or a loss in quality. We only performs direct-to-consumer (DTC) services to our customers.

Q.7. DO YOU SERVE PAD THAI?

A. We don't. Pad Thai is a traditional Thai dish. Taiwan and Thailand are completely different countries in different regions. Although we are capable of making it, serving popular foods that belong to other countries and cultures is not consistent with our business ethics. We encourage you to visit local reputable Thai restaurant operated by Thai natives who are staying true to the spirit of the original.

Q.8. DO YOU OFFER GIFT CERTIFICATES?

A. Yes, we do. A gift certificate may be purchased for a minimum value of $20.00 up to a maximum as large as a $100.00 balance on the gift certificate. Please note that the gift certificates are not refundable, except where required by law. Any gift certificate purchased with a cash value of less than $5.00 is redeemable in cash.

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